As a receptionist, you are responsible for making a good first impression on behalf of the company. Your organization hired you to greet clients and visitors and handle lightweight office duties. You have a passion for people and you want to succeed as a professional receptionist.
In this article, you are going to learn 5 ways to help you become a success at your company.
1. Improve your people skills at work
It’s very important for you to be continually improving your people skills as a receptionist. Many times, you are going to deal with different people such as disgruntled customers, pushy salesmen, and important business clients.
You need to be comfortable interacting with a variety of characters both on the telephone and in person. Balancing friendliness with professionalism is key.
Improve your people skills by:
• Maintaining eye contact with visitors.
• Listen actively to visitors and co-workers
• Be friendly and positive
Check out this great TED Talk on “How to speak so that people WANT to listen”
2. Dress according to your company’s dress code
You are the first person the clients see when they step inside the company. Whether the company dress code is casual or professional, you must push to dress as if you are going for an interview. Dressing appropriately will reveal a polished image of a professional receptionist.
Your professional image is very important as a receptionist, it is one of the essential skills covered in the Professional Receptionist course from Kumalogreen.
3. Learn as much as you can about your company
A major role of your work is to direct clients to the right department or correct person that can give the client answers to their queries. The more you know about your company, the more effectively you can complete your task.
Spend some time going through company policies, products, and services. Prioritize learning the names and schedules of upper management, as you are likely to communicate with them going forward.
4. Stay calm even in the face of frequent interruptions from clients and co-workers
A receptionist is responsible for managing multiple tasks, all of which require strong communication skills and the ability to handle a fast-paced environment without getting rattled.
Answering phones politely and on time, taking accurate messages and assisting visitors with questions, is an important part of a receptionist’s work.
5. Improve your computer skills
In today’s world, the knowledge of the computer and other simple technological office tools is crucial for a receptionist to perform their tasks efficiently.
Receptionists constantly send and receive emails, scan documents and operate the telephone switchboard. All these roles require a sound knowledge of computers and software.
6. Improve your work multitasking skills
As a receptionist, your work can be very demanding. It often requires you to go beyond welcoming visitors.
You may have to attend to other back office tasks such as ordering lunch for senior employees, running errands and getting coffee of course. All these duties are beside the normal duties of receiving visitors, operating the telephone and handling emails.
For a supportive environment that will equip you with the key telephone, communication and customer care skills that you need to succeed, book online for The Professional Receptionist course from KumaloGreen.